A satisfied and loyal customer is the best asset for sustainable business growth. Due to the digitalization and globalization of trade, efficient and powerful customer service is increasingly becoming the focus of a long-term, stable customer relationship. Today’s customers expect companies to be able to support them whenever they need help. In the process, service employees often receive requests via many communication channels, which they need to keep track of. By leveraging SAP Service Cloud (formerly SAP Hybris Cloud for Service), the company can clearly differentiate itself from the competition through personalized omnichannel customer experiences.
Make it easier for customers to get in touch, be accessible across all channels, optimize customer service, and ensure quick problem solving. In order to achieve all this, smooth integration into the existing IT solutions in the background is necessary. As part of the SAP Customer Experience Suite, SAP Service Cloud guarantees holistic service processes in a 360-degree customer perspective. The result is a complete realignment of your customer service with a focus on customer satisfaction, efficiency of your services and employee satisfaction.