Competence

SAP Customer Experience Suite

Put your customers at the center of your processes. Optimize the customer journey of your target group by tailoring every interaction with your customers to their needs in the best possible way. The SAP Customer Experience Suite (formerly SAP C/4 HANA), which has been on the market under this brand since June 2020, combines all SAP solutions for marketing, sales, commerce and customer service. The result? An increase in customer satisfaction through coordinated processes between the individual solutions.

Do you have any questions regarding this overall solution or would you prefer a personal conversation? We are looking forward to your contact!

Our Methode for Project’s Success

The Components

Focus on your customers in terms of processes

Profit from SAP Customer Experience Suite

Understand your customers – through professional customer experience management

Do you know what your customers really want in order to be able to react proactively to their requirements? In the past, stand-alone solutions were used within a company, which made holistic customer support almost impossible. SAP Customer Experience solutions now combine relevant information from all contact points between your business and your customers. Customer needs become tangible and their requirements more transparent. This is the best prerequisite for a successful sale!

Strengthen your customer relationships – through cross-channel interactions

An overall solution that is able to accompany customers from the initial contact to the sale of a product without friction and loss of information – that is the best prerequisite for strengthened customer relationships in the long term. For example, the Customer Experience Suite keeps you informed at all times about consent, security and compliance. The individual modules support you in every single process step to comply with your company’s own and the legal framework conditions, such as the General Data Protection Regulation. This is the only way you can build sustainable relationships with your customers and expand them in the long term.

Develop your business sustainably – through scalable cloud solutions

The SAP CX total package consists of cloud solutions and can accompany your customers from social engagement to the conclusion of a contract, while also taking Big Data into account for strategic decisions. Industry-specific challenges are taken into account during implementation, as are internal company visions and roadmaps. Due to the scalable architecture of each individual solution, the suite offers flexible entry options and numerous growth opportunities.

The solution modules of the SAP Customer Experience Suite that we implement for you

Have we aroused your interest in the SAP Customer Experience Suite?

Find out how SAP CX solutions can help you to win and retain customers and increase your revenue. Contact us by phone or e-mail. We would be happy to advise you in a personal meeting – competently and comprehensively. Benefit from our many years of project experience in the SAP Customer Experience environment!

Contact Us!